Refund and Return Policy

Thank you for using ClassNexus. We strive to provide the best experience for our academies, students, and parents.

1. School Fees and Payments (For Parents)

All school fees, dues, and related payments collected through the ClassNexus platform are processed on behalf of the respective educational institutions. ClassNexus does not hold or directly refund these payments. If you believe a payment was made in error, please contact your respective school/academy administration directly for a refund.

2. SaaS Subscriptions (For Academy Owners)

For academy owners subscribing to ClassNexus premium SaaS features:

• Subscription Cancellations: You can cancel your subscription at any time. Your access will continue until the end of your current billing cycle.
• Refunds: We do not offer refunds for partially used billing periods. Exceptions may be made on a case-by-case basis if there is a verified technical failure on our end that prevented you from using the service.

3. Refund Process & Methods

Please note: We do not refund payments automatically back to the original online payment method you used. If you are eligible for a refund, you must contact our customer support team directly.

Once your refund is approved, our team will manually transfer the money directly into your provided bank account. Upon issuing the refund, your ClassNexus subscription will be immediately cancelled and your access will be revoked.

4. Contact Us

To request a refund or if you have any questions, please contact us at: support@classnexus.online